Delivery
Everything on our website can ship to any destination worldwide.
Dispatch (all products except Interiors fabric and subscriptions)
Our current dispatch time is indicated at the top of the Basket page. If you add any physical product to your basket then “View Basket”, the current dispatch time is shown. You can then return to shopping afterwards.
You will receive an email notifying you of dispatch, once your package has been sent.
Delivery services (all products except Interiors fabric)
UK Royal Mail Tracked 48 service is our standard postage service. RM Tracked 24 is optional for a fee. These services are usually delivered in 1 or 2 business days (respectively), on top of the current dispatch time.
UK Next Day is Royal Mail’s Special Delivery Guaranteed service. To guarantee delivery the next working day, you would need to place your order on our website before noon, Monday to Friday, and choose Next Day. Orders placed with Next Day delivery are prioritised and sent immediately. Subscriptions and Interiors fabrics cannot be delivered Next Day.
UK Click and Collect: if you would like to collect your website order from our working premises at GL20 7PP, please suggest some suitable times (Mon-Fri 9am-5pm) in the notes of your order. If we can, we will confirm an appointment time once your order is packed and completed. We will refund any shipping you have paid.
International delivery: We post all international orders using Royal Mail’s Priority overseas services, with or without tracking depending on the option you choose. Overseas customers may have to pay import duties or taxes charged when a package arrives in your country. You are responsible for paying such charges in order for your package to clear local customs. Please contact your local customs office if you need more information.
Delivery pricing (excluding Interiors)
| Destination | Delivery service | Basket value: Price | Basket value: Price |
| United Kingdom | UK Tracked 48 | £59.99 and below: £3.95 | £60.00 and above: FREE |
| United Kingdom | UK Tracked 24 | £59.99 and below: £4.95 | £60.00 and above: £4.95 |
| United Kingdom | UK Next Day | £59.99 and below: £9.95 | £60.00 and above: £9.95 |
| European Union | EU Standard | £79.99 and below: £6.95 | £80.00 and above: FREE |
| European Union | EU Tracked | £79.99 and below: £11.95 | £80.00 and above: £8.95 |
| Rest of World | International Standard | £79.99 and below: £8.95 | £80.00 and above: FREE |
| Rest of World | International Tracked | £79.99 and below: £13.95 | £80.00 and above: £8.95 |
| UAE, Japan, Africa | International Tracked | £79.99 and below: £13.95 | £80.00 and above: £8.95 |
Canada, Spain, Italy, Greece, Mexico, India.
We strongly recommend selecting the tracked service to these countries/regions, because we have experienced problems with lost or delayed deliveries here in the past. Adding tracking to your shipping option gives you some peace of mind, as you can trace your parcel’s journey.
The United Arab Emirates, Japan, and countries in Africa.
We can only ship to the UAE, Africa and Japan using a tracked service, to a physical address. The delivery address must be complete, detailed and accurate, including villa/house number, street name and city. We no longer ship to PO Box numbers, however if this is the only address available, please email us to enquire whether it would be possible.
Returns & Cancellations
All products apart from Interiors
Please use a Returns form if you’re sending anything back. This form includes step by step instructions about how to return items.
We always try to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods to initiate a return. Items must be returned to us in their original condition and original packaging within 28 days of purchase.
If the goods are returned due to an error on our part or a fault within the product, then we will refund the price of the goods plus postage costs. If the goods are returned for another reason – e.g. you changed your mind or did not like the colour – then the postage costs will not be refunded.
This does not affect your statutory rights as a consumer.
INTERIORS FABRICS
We order Interiors fabrics especially per customer, so these are non-returnable. Your statutory rights are not affected.
We use special delivery services that are appropriate for the costs we incur due to the size, weight and value of each Interiors order.
Interiors fabrics delivery pricing:
- UK Flat rate of £12.50 per order of fabric by the metre
- UK Flat rate of £3.50 for samples only.
- Overseas Flat rate of £135.00 per order of fabric by the metre.
Interiors fabrics dispatch time
The dispatch time for Interiors fabric is approximately 4 weeks from order date.
The dispatch time for Interiors samples depends on whether we have the sample you need in stock. If we do, it should be dispatched as per the time indicated at the top of the Checkout page; if we don’t, this will take about 4 weeks.
