General
When you place an order with us, you agree that all information you provide is correct, accurate and complete.
An order confirmation is sent automatically upon receipt of an order, to the email address you provide. You must check this order confirmation to ensure that your details and your order details are correct and contact us as soon as possible if anything is incorrect. The order confirmation does not form a contract of sale. You can’t add items to your order once placed – if you need anything else, please place a new order.
Orders to Alice Caroline Ltd are subject to acceptance and product availability.
In the unlikely event that we do not have stock of a particular item in your order:
| and you are in the UK |
and a small proportion of your total order is missing |
we will send as much of your order as possible and refund you immediately for the missing item(s). |
| and you are in the UK |
and a large proportion of your total order is missing |
we will contact you to outline your options – whether it is to wait for re-stocking, swap for a different product, or refund part or all of any payment made. |
| and you are not in the UK |
(no matter what is missing) |
we will contact you as soon as is practical to outline your options – whether it is to wait for re-stocking, swap for a different product, or refund part or all of any payment made. |
This policy does not apply to items specified as “Pre-order” or “Back-order” at the time you place your order: such orders will wait for the Pre/Back-order product and then be shipped complete.
No contract of sale will exist between Alice Caroline Ltd and you until the time when we dispatch the products to you. We will confirm product dispatch via email.
Delivery
UK: Your parcel will ship Tracked 48 Royal Mail as standard, or Next Day Delivery or Tracked 24 depending on the option you choose at the checkout.
INTERNATIONAL: Your parcel will ship either with Royal Mail Tracked or Royal Mail Standard International service, depending on the option you choose at the checkout. Standard shipping does not provide a tracking number, so parcels sent this way cannot be tracked or traced.
Overseas customers may have to pay import duties or taxes charged when a package arrives in your country. You are responsible for paying such charges in order for your package to clear local customs. Please contact your local customs office if you need more information.
LOST GOODS OR MISSING ITEMS: Any non-delivery of goods, or orders which arrive that are missing some items, must be reported to us within ten (10) weeks of placing your order. We are not responsible for loss of goods if an incorrect or incomplete shipping address is supplied.
Returns & Cancellation: all products except Interiors
We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods. Items must be returned to us, in their original condition and within 28 days of purchase. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer. Our returns page tells you how to return items if you need to.
Returns & Cancellation: Interiors fabrics
Interiors fabrics are ordered especially per customer and therefore are non-returnable. This does not affect your statutory rights as a consumer.
Additional Terms and Conditions relating to Services, such as courses, provided by Alice Caroline.
These Terms and Conditions should be read in conjunction with our standard Terms and Conditions.
Please review the following Terms of Use (the “Terms”) carefully before using the Site and before purchasing Services or obtaining content from our Site. These Terms contain important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
(Services) 1. Definitions
“Content” refers to multi-media content, including video classes, audio, graphics, photos, text, special features and digital downloads.
“You” or “Your” refers to individuals who either: (a) join the Site; (b) subscribe to the Services; or (c) Instructors who contribute Content to the Site.
“Registered Users” refers to the individuals described in (a), (b) and (c) above.
(Services) 2. Agreement
These Terms (together our full Privacy Policy and standard Terms and Conditions) constitute a binding agreement and contract between you and us when you purchase our Services, and when we agree to provide the Services to you.
These Terms explain the respective rights and limitations of us, you, and other Registered Users when using the Site, Services and Content. When you agree to these Terms, register, or use our Site, you consent to be bound by this agreement. If you do not agree or cannot comply with these Terms, then do not use the Site or any Services. By registering on our Site, you are automatically agreeing to these Terms.
(Services) 3. Changes to Terms
We reserve the right to change these Terms at any time, providing we give you 10 days’ notification. Your continued use of the Site or any Services after notification means you accept all revisions. If you do not agree to the revised Terms, you must terminate this agreement and discontinue your use of the Site and all Services.
(Services) 4. Our Licence to You
Subject to these Terms and Conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence right to use our Services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Alice Caroline Limited, and you will not share access to your account or access information for your account with any third party. Using our Services does not grant you ownership of or any intellectual property rights in our Services or the content you access. Any unauthorised copying, display, or distribution of the Content may constitute copyright infringement and automatically terminates the License and obligates you to cease all use of the Site. We reserve all rights to the Service and the Content.
Except for this limited License, no right, title or interest is provided to you.
The License will enable you to view, select and access Content via the Services in accordance with these Terms. Not all Content may be available for all purposes or at all times. Access to certain Content may depend upon your geographic location, whether you are able to maintain an internet connection, and available bandwidth and equipment used to access the Services.
(Services) 5. Our Content
Alice Caroline Limited offers courses, downloads and content. While we seek to provide best experience, unexpected events do occur and we reserve the right to alter, cancel, reschedule, or modify any content. Content will generally be available for at least five years, subject to circumstances beyond our control, or Alice Caroline Limited ceasing to trade.
Downloads will be immediately available. Generally, course content can be accessed immediately after successful payment via our website, but some Services or courses may be launched in advance of the date the product will be available. Details of live sessions may be subject to change.
(Services) 6. Restrictions
Except as provided in the License, you may not download, copy or distribute any Content, advertisements, or other information obtained through the Site without our prior written consent. You may not distribute any part of these Services over any network or offer it on them for sale. In no event shall any Content be used for any website or publication of any sort without our prior written consent.
You may not use any data mining, data gathering or extraction tools on the Site. You may not remove, alter, deactivate or degrade any of the content protections in the Site. Any unauthorised use of the Site, any Services or any Content will automatically and without notice terminate the License and will result in the cancellation of your account.
Any use of our Services for commercial purposes is strictly prohibited.
(Services) 7. Updates
We are entitled to make updates, enhancements or other changes to the Services or Site at our sole discretion and without notification.
(Services) 8. Warranties
We make no guarantees or warranties of any kind as to the operation of our Site, including the information, content, materials and products. We disclaim all Conditions, whether implied or statutory, including, but not limited to, fitness for a particular purpose, performance, durability, availability, timeliness, accuracy, completeness or non-infringement.
Our Site is operated on an “as available” basis. We make no assurances that the site, content, or the materials will (a) be un-interrupted, (b) be free of defects, viruses, inaccuracies, errors, or other harmful components, (c) meet your expectations or satisfaction, (d) be secure from hackers or other unauthorised persons; or (e) operate in the configuration or with other hardware or software that you use.
You expressly agree that your use of our Site, products and Services is at your sole risk.
(Services) 9. Security
We care about the security of our users. While we have safeguards and work to protect the security of your account and related information, Alice Caroline Limited cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account.
(Services) 10. Refunds
If you are not satisfied with your purchase, you may request a refund within 14 days of purchase. If approved, refunds will be issued for the full amount paid, in the original form of payment used to make the purchase. Access to your course will be deactivated and removed.
We reserve the right, in our sole discretion, to determine the eligibility of the refund/exchange request or deny refund/exchange requests in cases where we believe there is refund/exchange abuse, including but not limited to the following:
(Services) 11. Registration and Access
To be a Registered User, you must apply online through our Site by providing complete and accurate information. By becoming a Registered User, you confirm that you have read, understood and agreed to abide by this agreement. Only Registered Users may view, play or upload Content or use restricted portions of the Site.
In creating an account, you must provide us with an email address, username and password, along with other information as prompted in the registration form. You shall be solely responsible for the use of your username and password, including their safekeeping so they are not disclosed to or used by any unauthorised third party.
We reserve the right to deny you and others access to the Site, refuse Service, suspend or terminate accounts, remove or edit Content, or cancel orders at any time, either temporarily or permanently, for any reason at our sole discretion. By granting you access at any time, we do not obligate ourselves to maintain the Site in any form, and we expressly reserve the right to modify, suspend, or terminate your access privileges.
You agree and understand that we may, at our sole discretion and without any prior notice, close the Site and delete any files which you may have access to including any information which you may have posted to the Site.
Full Privacy Policy
Terms and Conditions
